OK TIME FOR UPDATES:
First: I still love my Prosonic. Am I a little wary each time I use it? Yes. However I think my own personal one will be fine. I have been using my replacement now for 6 months so I think I am in the clear. HOWEVER, because of the responses I have received from people who have had major issues with their Prosonics, I feel semi-responsible to highlight that problem. When I got my original replaced, I was told it was a bad batch and that they had supposedly fixed the problem, however it seems that in January there were more bad batches and instead of doing a recall (which I’m guessing is for financial reasons) they are just letting them explode on some people. That I am not ok with. So if you do have a Prosonic, find out which batch yours is out of to confirm if it is safe to use, and if you are looking to buy a new one, call to confirm if they have corrected the issue. Like I said, I still use mine and have had no issues since my replacement, but I can’t, say please go out and buy one or continue using yours without including this statement: Please use Prosonic at your own risk. My rating does not change, because like I have said previously, this is based off of my own personal experience. Thank you to everyone who has included their experiences, to provide some insight into the negative possibilities of this product in order to give a more rounded thought to anyone reading this blog.
So all the beauty rage is these cleansing and exfoliating brushes. They are all over the board in price and so with my angry skin, I opted to try one of the “middle of the road” priced ones…with the added benefit of Groupon. I’m not saying I am cheap, but I suffer extreme guilt when I spend money on “frivolous” things, so ya know.
When I saw this on Groupon last year, I was so estatic, because I had wanted one of these types of cleaners, but couldn’t justify a few hundred dollars if I could achieve similar results exfoliating every couple days. The groupon price was $59 and it came with an exfoliating polish and cleaner, as well as an extra head for “body use”. The Prosonic also boasts 4 different settings, which seemed like a great idea. So I took the plunge to see if these cleaners are truly what everyone in the beauty world is raving about.
I waited with breathless anticipation for my new brush to arrive. Groupon gives you an estimate, and I didn’t get mine until about 2 weeks after their already long deadline. It was ok, I got a fabulous deal, and can understand having a massive rush of orders, not normally accustomed to, taking a bit of additional time. Eagerly I pulled the brush out of the box and poured over the directions. Simple. Set the brush in the cradle, let it charge, and gently make circular motions all over your face. Fortunately, mine had enough charge to use before I had to charge it, which was much appreciated, being as I was like a kid wanting to play with my new RC car (I hated having to wait for that damn thing to charge 8 hrs)
Setting 1 is for gentle cleaning, Setting 2 general cleaning, Setting 3 exfoliation, Setting 4 body
I used setting 2 because I don’t have sensitive skin, and after I completed my first use, I was immediately impressed. Granted I wasn’t radiating like an angel, my skin felt so much better and it wasn’t harsh like the abrasive scrubs that I used previously. I didn’t even use good face wash, just the cheap crap from Walmart. I couldn’t stop touching my face! It felt softer, smoother, and even with the acne I was facing, there was a significant immediate difference. The test however would be the long term. Supposedly these brushes are supposed to clean better than just your hands or wash cloth. They claim to help diminish fine lines, and allow your other beauty products to absorb and function better. Of course acne and blackheads are supposed to diminish. So let’s see…
After a week of use, I did notice that my acne was less, not gone, but less. I still had blackheads, and my skin looked generally better. Makeup (when I did wear it) went on smoother. When using the exfoliating cleaners it was an extra treat as my skin felt completely refreshed. After a month of use, my acne still came and went hormonally, but it was significantly less during my hormonal monthly outbreaks. I did not see any blackhead improvement, or fine line lessening. However, I was still incredibly happy with the results. It was a mucho improvement over my normal routine.
Of course, I can’t leave out the body setting/brush. I suffer from Ketosis Pillaris, which is where the body overproduces keratin and you get these annoying bumps on your skin. I have it EVERYWHERE, and have always been incredibly self conscious about it. Not that I had high hopes that this brush would be my new savior, I reserved some. The body aspect of this brush was disappointing, and I’m pretty sure it would be for any brush. 1- the size of the head is so small, the time it takes to run over my body in a thorough manner is longer than I have hot water and exceedingly tedious. 2-what is it going to do that a loofah can’t? I really wanted to love the body setting and brush, but it just didn’t do anything for me and I haven’t used it past the first week.
This is one of the first reviews where I have dealt with customer service. If you google “Prosonic not working”, you might find a series of negative reviews and such, so when my Prosonic broke after the first 3 months, I felt that I was just going to be out, and was disappointed. First, it was difficult to find the Prosonic’s website. It was a little confusing (since then they are up higher in the rankings, so they show up on the first results page) I crossed my fingers and sent an email (this was now 8 months after my purchase) I mentioned how it seemed like other people had issues with the Groupon batch, and how I felt maybe we just got sold the overstock, or a tweaky batch, and what I should do. Shockingly, I got a response quickly and very friendly. She asked for my Groupon number, which I provided, as well as my shipping address. She told me that they were working with the manufacturer as they had an issue with the charging internals and hopefully had it fixed. So, essentially, keep my charger and they would send me a new wand. I didn’t have to pay for shipping/return my broken unit, etc. Hope peeked through the clouds, except I had heard from others that they were very friendly and said they would send new units, but never did. BUT, 2.5 weeks later a new wand, with a new brush head showed up and it worked like a charm.
Overall, I am very happy with this product. It is not a miracle in that I look 20 years younger. I wasn’t looking for a body scrubber, so that aspect of it does not bother me. The customer service was friendly, helpful, and did produce a more than acceptable solution. My skin looks better, my makeup goes on smoother, and while I am not flawless, the brush does its job and can’t change my hormonal issues, nor can it make me stop resting my cheek/chin on my hand. I would recommend this product to anyone who doesn’t want to spend 300 bucks for the Clarisonic, but wants a better job than the drug store brushes. AND NOW…they have fun colored ones, which is exciting, because as nice as my white one is, I love color…so I will probably be getting one soon!
Pros: Middle of the road pricing, cleans great, good customer service, heads are less expensive to replace, makeup goes on better, skin is smoother, beauty products seem to work better, less breakouts, battery lasts a long time between charges, multiple settings for those with gentler skin and for exfoliating, you can use less facewash, now in colors, waterproof
Cons: More expensive than drugstore cleaners, You have to replace heads (required by all units, but it’s just another thing to buy), website is a little more confusing than similar product sites, did have an issue with breakage and I am not sure if this is rectified, Body brush was letdown
**4/8/2013** After More complaints about exploding versions of this product I am going to say that until resolution from the company is made with fixing the problem, I would not reccomment purchasing this product. While I have had nothing but a great experience, and I am sure there are others because more than 38 people have purchased these (the current number of reviews on AMAZON) , but when a product has more than a couple explosions, I can’t put myself out there and say go buy it. I will email the company today and see if they can provide me with any insight. Also anyone who has had issues with these, please let me know when you purchased yours. That might be part of the issue too. Thanks readers!
NEW RATING: 8.5/10
In light of the comment below, I am going to deduct a point off the rating, because eventhough I have had a wonderful experience with my product, and no qualms with my circumstances, there are complaints about the product from others and that can’t be ignored. I can’t take away too much, because it is my true experience with the product and company.
If you would like to check out these brushes and all the other various products they deal with, here is the link below!